FREQUENTLY ASKED QUESTIONS
1Do you offer accessible private transportation services?
Yes, we offer accessible private transportation services. We have vans equipped with a platform for wheelchair users. Additionally, we can arrange the rental of adapted cars for those who desire greater independence during their trip.
2Are your tour guides specialized in assisting people with disabilities?
Yes, all of our tour guides have undergone specific training for conducting tours with individuals who have motor and sensory disabilities. Additionally, we have some operators specialized in cognitive disabilities.
3What are the procedures for requesting medical equipment or aids during the stay?
You can write to us at info@wander-ability.com at least one week in advance, and we will do our best to find everything you need.
4Are there accessible restaurants with menus in braille?
All the restaurants we select are accessible to people with mobility disabilities. Unfortunately, not many provide braille menus, but many have menus with QR codes.
5What documents are required to ensure accessibility to Italian museums?
All state museums require your ID and a disability document issued by your country. Private museums may have different requirements.
6Do you offer customized travel packages for specific needs?
Our agency specializes in creating tailor-made packages for people with specific requests.
7What are the cancellation and refund policies for disabled travelers?
The same as for all our clients (see Cancellation Policies).
8How can I contact customer support during the trip?
You can reach us at our support number, which is available every day from 8 AM to 9 PM.